Satisfaction Guarantee & Warranty Policy

At Earthbound, we stand behind the quality of our products. Owned and operated by Simplify the Label LLC, we provide a transparent return and warranty process to ensure a secure shopping experience.

1. 90-Day Satisfaction Guarantee

We offer an extended 90-Day Satisfaction Guarantee on all Earthbound® products.

• Trial Period: You may request a return at any time within 90 days of delivery.

• Condition: We accept returns for products that have been used as part of your grounding trial.

• Options: You may choose between a full refund to your original payment method, a replacement, or an exchange.

• Fees: There are $0 restocking fees.

• Return Shipping: Earthbound is responsible for the cost of shipping the item back to our fulfillment center.

2. Lifetime Warranty

We are pleased to offer a Lifetime Warranty on the functional integrity of our grounding products.

• Coverage: This covers manufacturing defects, functional failures, or damage to the conductive materials.

• Resolution: If your product or grounding cable experiences a functional issue, we will provide a replacement at no additional charge.

• Exclusions: The warranty covers normal use; however, we reserve the right to limit replacements for intentional damage or repeated loss.

3. Damaged or Defective Items

For inquiries regarding items that arrive damaged or become defective:

1. Please email a photo of the product and a brief explanation to hello@tryearthbound.com.

2. Our team will review the documentation and initiate a replacement or return immediately.

4. Refund Timeline

• Method: Refunds are issued exclusively to the original method of payment. We cannot issue refunds to alternative cards or bank accounts.

• Processing Time: Once your return is received at our Ontario, CA facility, we process the refund within 2 business days.

• Bank Reflection: Most financial institutions take 3–5 business days to reflect the refund. Please allow up to 7 business days before contacting support regarding a missing credit.

5. How to Initiate a Claim

To start a return or warranty claim, please contact our support team:

• Email: hello@tryearthbound.com

• Legal Entity: Simplify the Label LLC

Address: 4122 Poplar St, San Diego, CA 92105