Frequently Asked Questions

Using grounding mattress covers can lead to a variety of positive results, including:

• Improved Sleep: Many users report falling asleep faster and experiencing deeper, more restorative sleep.
• Reduced Inflammation: Grounding may help lower markers of inflammation in the body, promoting recovery.
• Stress Relief: Users often experience lower stress and anxiety levels, leading to improved mental clarity.
• Pain Relief: Grounding sheets may provide relief from chronic pain conditions.
• Enhanced Mood: Regular use is associated with a better overall mood and emotional balance.

Individual experiences may vary, but many find that grounding sheets contribute positively to their health and quality of life.

All earthing products work on the principle of body electrical balance, eliminating existing charge through contact with a conductive material that is connected to the ground of our homes.

The product are made conductive by applying a conductive material in its fabric, for example, the earthing mats get their conductivity by a carbon infused layer which allows electrons to flow freely.

Most houses build after the 1960s have an electrical ground system integrated in the electrical circuits, if that is the case you can have a normal plug in connection. If your home does not have this system integrated you can always use the grounding rod and connect directly to the earth surface. A ground checker is included in every kit for you to safely check you grounding connections.

Yes, it is totally safe, the moisture of the surface even increase the conductivity and electron flow. If you live in a place with dry climate you can even make sure to moisture the ground every week for conductive properties.

No, they only pick up the energy of the earth, this products are made for human use and so they do not connect to electricity.

With these products you improve blood flow and this produces an increase in skin temperature, this is totally normal, safe and part of the benefits of earthing.

We need to remember that this product does not conduct electricity so there is no harm on leaving them plugged in, and actually it may be better because you make sure they do not accumulate oxidation, therefore last longer.

Yes, as long as it's a three-prong surge protector/extension cord and you can connect the surge protector/extension cord into a grounded outlet in your home or office.

Yes, this is what makes our mattress cover different - and better!

Shortly after lying down, environmental and body humidity will conduct through the fitted sheet and equalize your body with the negative electrical charge of the earth. We improved the conductive density of our products so you'll actually receive superior grounding through this method, while still using your favorite fitted sheets.

No, Earthing products are designed to give you the same amount of electron transfer as you would receive if you were barefoot on the earth. They are the same.

The difference is when you go outside you're also receiving fresh air and sunshine.

You can find out more information about the science of Grounding here!

We will send you an e mail with the tracking number and information as soon as the package leaves the store. (24-48 hours after purchase).

We ship worldwide! If your country isn't showing up at checkout, send us an email and we will help.

The current processing time for orders is 1-2 business days. Estimated delivery times are as follows:

North America: 3-7 business days

Europe: 4-8 business days

Oceania: 4-10 business days

Asia/South America: 6-15 business days

We are partnered with various shipping carriers, including USPS, Canada Post, Australia Post, Deutsche Post DHL, La Poste, Royal Mail, PostNL, and local couriers.

We will select the fastest shipping carrier depending on where each order is headed.

If a package is going to a business/commercial address, it's required that a person's first and last name be in the address Line 1 field, or it will be held for verification that the package is being sent to an individual, not a business.

For orders over $50, shipping is free!

Yes we do! Per our 60-day guarantee, we can replace or provide a refund (no cost to you) if you have a satisfaction or material issue. Check the next tab for more information!

We are happy to hear that you are interested in our Grounding products! We strive to provide the best products and service possible, and are proud to provide a 60-Day Guarantee on all of our products. Simply use our product and if you aren't happy with the results, just reach out to our customer service team and they will process a refund, replacement, exchange, or credit for you at no additional charge.

We recommend completing the full 60 days of testing to monitor your health and wellbeing after using our product, but this is not a requirement for our guarantee. You can claim it at any time. So far, less than 1% of our customers have claimed a refund using the guarantee, so we believe you'll be happy to Ground with Earthbound. 

For damage or defect inquiries, we just ask for a photo of the product and explanation (so we can improve our products and logistics) before we begin the return process.

Claim your guarantee and warranty here: hello@tryearthbound.com

Yes, we provide a lifetime warranty.

All of our products are hand-tested and hand-packed, and we are pleased to offer the highest quality Grounding products possible with the materials and technology available to us today. However, if there is any damage or functional issues whatsoever, we will send a replacement. Yes, this includes your cat chewing the cable... 

We are here to help everyone return to healthy living and wellbeing through Grounding. We believe this is the new frontier for health and wellbeing for all of us, so we offer these services to all of our customers. 

A full refund will be provided to the original method of payment. We cannot refund your money to a different card or bank, it has to be the same one used for purchase.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

Absolutely we do!

First of all, thank you for your service.

Just email us directly and we will send you a code you can use at checkout, which can be stacked on top of any existing sale pricing.

We accept secure payments with all the main card companies including Visa, Mastercard, Paypal, Google Pay, Apple Pay and installments with Shop Pay.

Yes, we recently added Shop Pay Installments to our checkout, so you can pay for your order in multiple payments over time.

Do you want to sell Earthbound products in your own store? We welcome wholesale inquiries.

To get you set up, please email hello@tryearthbound.com with the following:

Name of Main Contact
Your Company Name
Shipping Address
Shipping Phone Number

A quick overview of your business

Once we have this information, we will get you set up with your own custom shipping portal and reply within 24 hours. Thanks!

Are you interested in becoming one of our Affiliates?

To get you set up, please email hello@tryearthbound.com with the following:

Name of Main Contact
Your Company Name
Phone number

A quick overview of your business and marketing strategy

Once we have this information, we will get you set up with a custom affiliate link and discount code. Looking forward to hearing from you soon!

Yes, it is totally safe, as a matter of fact it is beneficial and eventually your pets may receive the same healing properties that you do from grounding.

Yes, there is no conflict using Earthbound products at the same time as these electric devices.

Homes are rarely hit by lightning. When this does happen, the lightning likes to take the path of least resistance to the ground, which means traveling through large conductive systems like the plumbing pipes, electrical wiring network, or telephone and cable TV lines, all of which are directly grounded to the Earth. It's always looking for the easiest and fastest way to the ground.

Your Earthing products are connected to the ground via wire or grounding rod, and have a built-in current limiting 100k ohm resistor to guard against any sort of electricity coming through to you. This would not be the easiest path for lightning to get the ground and the resistor would melt before the lightning could ever get to you.

No. Earthing products and the cords that connect them are designed to conduct only the Earth’s energy to you through the grounded port of your wall outlet.

Earthing products connect to your outlet, but it's only to the ground hole, or they can be connected to a grounding rod pushed into the soil outside. They do not conduct any electrical power like what operates your lights and appliances.

In addition, all Earthing cords have a built-in 100k ohm resistor providing protection in the unlikely case of an electric current flowing into the grounding wire.

Yes! There is nothing that would cause conflict with the function of either.

Yes, we haven't run into a brand of mattress or bedframe our product is not compatible with - yet! All major brands work great. If you have a split mattress, or a split bed like a Sleep Number, consider purchasing our Single/Small mattress covers. These can move independently, vs trying to use one large mattress cover.

Reach out if you have more questions about compatibility.